FAQ

—-Contact—–
download the app “Wickr” and message us on there, our username is therealultimate.

—-FAQ—–
Q. Is ordering from your website safe?

A. Our web site is hosted in the safehaven of iceland so that we operate under icelandic jurisdiction and their laws. We share a close relationship with our hosting provider, and under no circumstances will any information be disclosed to any law agencies.

Our domain is registered using a specialized anonymous domain registration service so that no personal identification was disclosed at the time of purchasing. – yet another safehaven.

We do not require account registration to place an order, however we do recommend that you make an account so that you can check the status of your order

The personal information you provide at the time of ordering is only used for package addressing.

We ONLY accept payment via Bitcoin – an anonymous, decentralized digital cryptocurrency. Payments via Bitcoin are anonymous.

Q. Why are your products so cheap?

A. We do things on a large scale and our model which has worked well for us is to sell products at more reasonable prices compared to other sellers.

Q. Where are you located?

A. Given the obvious risks this poses, we are unable to disclose any information about ourselves which could be used by law enforcement to identify who we are and where we operate from. All you need to know is that we are in Australia, meaning that your shipment is dispatched domestically – your gear won’t end up in the hands of a customs agent.

It does not cost that much to make good quality steroids and as a result we are happy to give up some margin so that our customers may save some money or even make some money by selling them.

Q. How long does shipping take?

A. It normally takes between 2 to 5 business days from day ordered for a product to reach your door.
If you order on a Monday, day one is Tuesday, the 5th business day is close of business on the following Monday etc.

However during these turbulent times of covid 19 and postage delays , some orders to parts of Australia may take up to 10 business days, with WA orders are taking up to 15 days.

Q. Do you give out tracking?

A. We don’t give out or check tracking unless its been 10 business days from day ordered for most of Australia and 15 business days for WA as this creates more work for us and can be a security risk.

If for some reason the product has not arrived (Please check your local post office, mailbox, etc first) then do not hesitate to message us here or via wickr (our username is therealultimate) and we’ll assist.

If you message us prior to the time frame we won’t respond, read the rules.

Q. What time is shipping cut-off?

A. We ship everything out at 830pm

Q. What’s your reply time?

A. we’re extremely busy and while we endeavour to reply to all messages as soon as possible, it may take up to 48h, if we miss your message and it’s been longer than 48h then please send us another, sending multiple messages, question marks or being abusive doesn’t win any favours and will get you ignored.

We communicate exclusively via wickr, our username there is therealultimate.

Only email us if we tell you on wickr to send through an email, all other email communication will be deleted.

Q. How do I know my order has gone through?

A. You should receive a confirmation email once your payment has cleared and your order has been placed.

Most people receive emails within a few hours, any delay is due to the time it takes for btc payments to process.

If the bitcoin network is slow then it may take longer.

If for any reason you don’t receive an email then wait 48 hours after payment is sent then follow these steps, do not message us prior to waiting for the 48h to go through and you have completed doing these steps.

1. Check your spam folder.
(85% of issues resolved)

2. If for whatever reason you didn’t get an email then…

Log in and check your account and see the order status, if it’s processing or completed then that means its either processing or shipped and you’re good to go.
(10% of issues resolved)

3. If it is stuck on pending payment or cancelled after 48h then check with your bitcoin provider and see if the funds were actually sent.
Particularly with coinspot, many people are forgetting to click the confirmation link in their email
(Just under 5% of orders)

4. If after all of this you can’t sort out your order and there’s some bug or glitch with your order then feel free to message us on wickr and we’ll sort it out for you (under 1%)

Q. What happens if my product is lost or damaged in transit or disappears?

A. If a product is shown in the tracking number as delivered to the same suburb then we take that as delivered, however if the tracking number doesn’t update or if the product goes missing or is broken or misdelivered, we will gladly reship another one free of cost.

Q. Do you do bulk orders?

A. YEP! Bulk pricing is applied automatically at checkout,  it can be a mix of any products except primobolan enanthate.

10+ products $50 each
25+ products $45 each
50+ products $40 each

It automatically applies to all products in cart.

——–Our Guarantee—–

We were Australia’s top steroid seller on dream marketplace with 2000+ positive reviews and have had one of Australia’s top steroid websites (www.ausroids.is) for years and this is due to both our quality and our customer service.

We were also active on empire marketplace and had almost 1000 positive reviews until they went down.

We have a review thread and section on https://bs-board.is/forum/index.php if an

We have many positive and verified reviews on https://au.trustpilot.com/review/ausroids.is

If you send our product off for third party lab testing (no home kits as they are notoriously unreliable) we will reimburse you the cost of the testing and give you $300, redeemable as store credit.

We recommend using www.janoshik.com, contact them via email for details on how to send your product in for testing anonymously and you can be completely anonymous to ensure there is no bias although we do not have any connection with Janoshik.